Privacy policy

Privacy Policy

At BATOKI, we protect not just your jewels but your trust. This policy explains how we collect, use, and safeguard your personal information — with the same care and intention we bring to crafting your talismans.

✧ Information We Collect

When you visit our site, make a purchase, or interact with us, we may collect:

  • Personal details: name, contact information, billing/shipping addresses, payment details.
  • Browsing data: cookies, device information, IP addresses, and activity on our site.
  • Third-party tracking: analytics and marketing tools (such as cookies, pixels, and apps that improve your shopping experience and help us connect with you).

✧ How We Use Your Information

  • To process and deliver your orders.
  • To provide customer support.
  • To send marketing emails and updates (only if you’ve opted in).
  • To improve our website, offerings, and customer experience.
  • To create lookalike audiences and serve you more relevant ads through trusted third-party platforms.
  • To comply with legal obligations.

✧ Sharing With Third Parties

We do not sell your personal data. We may share information with trusted third-party providers (such as payment gateways, shipping partners, analytics, and marketing platforms) strictly for the purpose of operating our store and services. These providers have their own privacy policies that govern how they handle your data.

✧ Marketing & Consent

By providing your details at checkout or subscribing to our newsletter, you consent to receive marketing from us. You can opt out anytime by clicking “unsubscribe” in our emails or contacting us directly. The same applies to WhatsApp or SMS updates.

✧ Cookies

Our site uses cookies and similar technologies to:

  • Keep the website functioning smoothly.
  • Analyse traffic and user behaviour.
  • Personalise content and advertising.
    You can manage or disable cookies through your browser settings.

✧ Your Rights (GDPR & CCPA Ready)

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing or restrict processing.

  • Request a copy of your data in a portable format.
  • Opt out of the “sale” of personal data (we do not sell personal data, but this right still applies under some laws).
    To exercise these rights, please email us at care@batoki.art.

✧ Updating or Correcting Information

You can update or correct your personal details by logging into your account (if you created one) or by contacting us directly.

✧ Retention of Data

We retain your personal information only as long as necessary to provide you with our services, comply with legal obligations, resolve disputes, and enforce agreements.

✧ Legal Disclosure

We may disclose your personal information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety.

✧ International Data Transfers

Your information may be transferred outside your country of residence (for example, stored on servers outside India). Where applicable, we ensure that appropriate safeguards are in place to protect your data in line with international laws.

✧ Sale of Business

If BATOKI or Berunda Studio Pvt. Ltd. is merged, acquired, or sold, your personal information may be transferred as part of business assets. We will notify you of any such change through our website or other communication channels.

✧ Children

Our website is not intended for individuals under 18. We do not knowingly collect personal data from children.

✧ Data Security

We take reasonable steps to protect your data, but no online platform is completely secure. By using our site, you acknowledge this risk.

✧ Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, with the date of the latest revision.

✧ Contact Us

If you have any questions about this Privacy Policy or how we handle your data, reach us at care@batoki.art.

✧ Closing Note

Your trust is precious to us. Protecting your data is part of protecting our shared ritual of beauty, meaning, and connection.

Updated: 10th October 2025